1.1 Thank you for visiting our website. This privacy policy governs the way we, Dr.Supasid Plastic Surgery, handle personal information. We recognise the importance of protecting the privacy of our clients. For that reason, we comply with the Privacy Act XXXXXXXXXXX
1.2 Please take a moment to read this privacy policy carefully. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this privacy policy and any other arrangements that apply between us.
1.3 We may change our privacy policy from time to time by publishing the updated policy on our website with the effective date of the change shown above. We encourage you to check our website periodically to ensure that you are aware of our current privacy policy.
2.1 Personal information is information or an opinion about you, whether true or not, which identifies you or from which your identity can be reasonably obtained.
2.2 We collect personal information about you that we reasonably need for our business functions and activities, which include:
1. making and managing travel bookings on behalf of our clients; and
2. facilitating arrangements for our clients to receive medical services from health service providers located in Thailand.
2.3 If you contact us to make a general enquiry about our services, we will generally collect your contact information, such as your name, postal address, email address, and phone number. We will also collect information on the destination and treatment you are interested in, and any other information you provide to us with your enquiry.
2.4 If you engage us to facilitate a service for you, or ask us to assess your eligibility for a particular procedure or treatment, we will generally collect the following additional information, some of which is considered ‘sensitive information’ under the Privacy Act:
2.4.1 your gender, date of birth, height, weight, nationality, and occupation;
2.4.2 Photographs of you, or the parts of body relevant to the procedure ;
2.4.3 your passport number and health insurance number;
2.4.4 your medical history and other health information, such as notes of the procedure or treatment given to you, specialist reports and test results, appointment and billing details, and prescriptions and pharmaceutical purchases.
2.5 We will collect and hold personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. For example, we generally collect the personal information you provide us directly over the phone, by email, or via our website enquiry and assessment forms.
2.6 We may collect personal information from publicly available sources and third parties, such as from our suppliers, contractors, clients and business partners, in circumstances where it is impractical for us to collect the information from you directly. For example, if you engage us to facilitate a health service for you, we may collect a medical discharge report and pre and post procedure or treatment photographs, from the clinic / hospital or doctor that provided the health service.
2.7 Alternatively, we may collect your name and contact details from one of our clients, if you have been listed as the client’s emergency contact person.
2.8 If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
3.1 We only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
3.2 For example, if you choose to make information available to us on one of our website contact forms, we will use that information to respond to your request. Similarly, if you provide us with information so we can arrange a health service for you, we will disclose that information to the relevant clinic / hospital, or other service providers that provide the health service you have requested.
3.3 We typically collect and handle personal information to enable us to:
3.3.1 provide our services to you and facilitate the provision of services you have requested from third parties to you;
3.3.2 administer our dealings with you;
3.3.3 assess complaints made by you;
3.3.4 communicate with you and provide you with relevant information;
3.3.5 assess your needs and preferences so that we can refer you relevant products and services;
3.3.6 improve our service offerings;
3.3.7 comply with our legal and regulatory obligations; and
3.3.8 Otherwise manage our business.
3.4 We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
4.1 We may disclose your personal information (including sensitive information) for the purposes described in this privacy policy to:
4.1.1 the clinic / hospitals, travel agents and other service providers that provide services you have requested we facilitate;
4.1.2 the dental specialist and other health care professionals that assist us in assessing warranty claims and complaints by providing professional assessments on the procedure outcomes;
4.1.3 our employees and related bodies corporate;
4.1.4 our professional advisors;
4.1.5 specific third parties authorised by you to receive information held by us; and/or
4.1.6 other persons, including government agencies, regulatory bodies, and law enforcement agencies, if authorised or required by law.
4.2 The clinics / hospitals, travel agents and other service providers that we use are located in Thailand. By providing your personal information to us, you consent to us disclosing your personal information to any such recipients for purposes necessary or useful in the course of operating our business.
5.1 You do not need to provide us with your personal information. You may deal with us anonymously or by using a pseudonym if you wish. However, if you choose to deal with us anonymously, there may be certain things we cannot assist you with. For example, we may not be able to give you information about your dealings with us as a customer, supplier, or potential employee.
6.1 Like most businesses, we use direct marketing to promote our business from time to time. We may add your email address to our email marketing database so we can send you information and updates about services we think you may be interested in. If we send you an email that does not relate to your personal surgery interest with Dr.Supasid Plastic Surgery, you will have the option of unsubscribing from receiving further communications of that nature.
7.1 We use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. A cookie is a small set of data, used to a very limited extent, stored by your computer about your interactions with our website.
7.2 Cookies are not used to collect and store personal information. You can delete cookies from your computer at any time. For information on cookie settings of your internet browser, please refer to your browser’s manual.
8.1 We respect your privacy and we are committed to safely storing and maintaining your personal information. We hold personal information as either physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
8.2 We take reasonable steps to ensure your personal information is protected from unauthorised access, loss or misuse and have adopted security protocols, including using software to monitor traffic and identify unauthorised attempts to upload or change contents on our website.
8.3 We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
9.1 Subject to any applicable exceptions in the Privacy ActXXXXX, you may contact us to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.
9.2 On the rare occasion when we refuse access or to make a correction, we will provide you with a written notice stating our reasons why. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information held by us.
9.3 We will respond to all requests for access to or correction of personal information within a reasonable time.
10.1 If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your Personal Information, please contact our Client Care by email: consult@supasidclinic.com
10.2 We take all complaints, issues or concerns seriously, and will respond to your cause within a reasonable period.
เว็บไซต์ของเราใช้คุกกี้เพื่อมอบประสบการณ์การท่องเว็บและข้อมูลที่เกี่ยวข้องของคุณ ก่อนที่จะใช้เว็บไซต์ของเราต่อ คุณเห็นด้วยและยอมรับ นโยบายคุกกี้ และ นโยบายความเป็นส่วนตัว